30 Day Money Back Period
We provide a 30-day money back guarantee on all Web Hosting, Reseller Hosting, and VPS Hosting packages with the following conditions:
Refunds are limited to one per customer (i.e. multiple services don’t qualify or multiple signups). *Refunds are applicable to the initial purchase period and do not include renewals.
Refunds exclude setup fee.*30 Day Money Back Guarantee for Website Builder (Cloud Sites & Cloud Sites + Pro) will exclude the cost of a domain name at standard rate if a free domain was purchased with the product.
Refunds do not include cost of additional services purchased such as domain registration, migrations, dedicated IPs, or other licenses (such as LiteSpeed for VPS).A written request must be submitted separately from the cancellation request within 31 days of cancellation.
Refunds are sent within 31 days of receiving the written refund request. Refunds are not granted to accounts closed for TOS or AUP violations.
Quotes – Once you have accepted a quote we will invoice for the quote. This can not be cancelled and is classed as a B2B contract so B2C regulations under UK Law do not apply. You are responsible for payment of the invoice as by accepting the quote we class this as agreeing a contract between ourselves and you/your business. If you were quoted for a contract term e.g 12 months but want to pay monthly you are still required to pay for the full 12 months, either in full or monthly. Credit added by us is non refundable and can be used against future services. Added Funds are non refundable and can not be withdrawn. All fees are final.
All domain name registrations and renewals are FINAL. Because we have to pay registry fees on our end we cannot process refunds for these transactions.
In the rare event your domain has a mis-spelling, please contact us AS SOON AS POSSIBLE so we can attempt to correct it.
We do NOT provide extensions on invoices here at Zeus Cloud LTD.
All invoices should be paid on DUE DATE to avoid account suspension. Accounts not paid by the due date have a 15 day grace period before account is terminated. The Account will be Suspended 1 day(s) after due date. These invoices are subjected to a 8% plus the bank of England’s base rate late fee after 2 days that must be paid to reactivate the account.
We will make every attempt possible to contact you 24 hours prior to account termination. Once the account has been terminated ALL data including backups will be scrubbed from our servers. There is no recovering the data once the account is terminated.
Many of our web hosting, reseller hosting, and VPS hosting packages are discounted for first-time customers.
All packages will renew at the regular rate.
For the BEST possible pricing, we reward customers for signing up annually (12 months), biennial (24 months), and triennial (36 months).
On our website, prices are displayed reflecting the best possible rate.
If you have a signed a commitment to any term with us for your service, We withhold the right to enforce such contract. You are permitted to request termination of the contract and Zeus Cloud will charge you 100% of the remaining term. Once the payment for the remainder is paid and received we will email confirmation of the terminated contract.
Example;
You have a server that is £100.00 per month and you have committed to a 12 month term. After 3 months you ask to terminate the contract. The remaining amount due on the commitment would be £900.00. Once the £900 is paid in full, we will email confirmation that the commitment contract is terminated.
The above example assumes you are up to date on payments and excludes VAT.
Whilst this is not something Zeus Cloud Ltd do often, We have to allow for it as occasionally it may need to be done on a per case basis.
Websites and/or Systems designed and developed for clients are non refundable once published and live. During the development process you can cancel the development and will only be charged for works carried out up until that point. This may effect hourly rate to reflect any discounts no longer available due to changes.
Please note that Integration is different from Development, Integration assumes we integrate a service already available on the market into your Website/System. Development is assumed we have to build something from the ground up and may use other services available on the market to achieve this.
Zeus Cloud Ltd assumes handover is complete once the Website/System is live and been tested by Zeus Cloud Ltd, This marks the end of the project and the client becomes responsible for the Website/System.
Zeus Cloud Ltd withhold the right to any Websites/systems/licences that have not been paid for in full by the client.
Zeus Cloud Ltd endeavour to test systems as best they can in a live environment and ensure the Website / System works as expected from a technical stand point.
Zeus Cloud Ltd are not responsible for third party changes or third party costs. We cant control changes made or fees incurred by third party software or companies.
Zeus Cloud Ltd assumes that no management plan is required unless requested by You the client. This means after handover or the Website/System is live we will no longer support the Website/System. If the Website/System is hosted with Zeus Cloud Ltd then we will continue to maintain server side support or hosting issues.
Zeus Cloud Ltd offer management plans to suite your project so please ask us if you need them. If you need additional support/development after handover, The standard charge is £65.00 per hour plus VAT, If you have a quote for a different price the quoted rate takes precedent as it is customised to Your particular needs.
Quotations are valid for 30 days from the date of issue. When the Client places an order to purchase a website or website updates from the Zeus Cloud Ltd, the order represents an offer to the Zeus Cloud Ltd to purchase the website or website updates. No contract for the supply of services exists between Client and Zeus Cloud Ltd until Zeus Cloud Ltd sends an invoice to the Client for payment. The invoice equals acceptance by the Zeus Cloud Ltd (or third party developer) of the Clients offer to purchase services from the Zeus Cloud Ltd and this acceptance of work is a valid contract between Client and Zeus Cloud Ltd regardless of whether the Client receives the invoice.
Any other services on the order that have not been included in the invoice do not form part of the contract. The Client agrees to check that the details of the invoice are correct and should print and keep a copy for their records. Zeus Cloud Ltd is liable to withdraw from the contract at any time prior to acceptance.
Additional work requested by the Client that is not specified in the agreed quotation is subject to an additional quotation by Zeus Cloud Ltd on receipt of the specification. If the work is needed as part of an existing project, then this may affect time scale and overall delivery time of the project.
If a functional specification and a set of testing criteria are included within the quotation, Zeus Cloud Ltd is responsible for fulfilling the testing criteria as the sole criteria for completion of the contract.
Any chargebacks for completed works or will be contested and Zeus Cloud Ltd will take legal action to recover the amount plus any legal fees and or additional charges created by the chargeback.
